VÖXBURG - Return Merchandise Authorization (RMA) Policy

VÖXBURG Gaming Computers - Return Merchandise Authorization (RMA) Policy

Effective Date: 11/25/2024

Thank you for choosing VÖXBURG. To ensure a seamless RMA process for our pre-built gaming PCs, pre-configured systems, laptops, or workstations, please carefully read the following RMA policy.

RMA Guidelines and Conditions

  1. Eligibility for RMA
    • Products eligible for RMA must have been purchased directly from VÖXBURG.
    • The product must still be within the warranty period provided at the time of purchase.
    • Proof of purchase, such as an original receipt, invoice, or order number is required.
  2. Covered Products
    • Pre-built gaming computers
    • Pre-configured systems
    • laptops
    • Workstations
    • Custom Systems
  3. Non-Eligible Cases
    • Physical damage caused by user mishandling, such as drops or liquid spills.
    • Unauthorized modifications or repairs by a third party.
    • Damage caused by improper usage, such as overclocking beyond system limits.
    • Loss of components or accessories originally included in the package.
  4. Warranty Period
    • Standard warranty period: 1 Year from Date of Purchase.
    • Extended warranty options (if purchased): Coverage per extended warranty agreement.


How to Request an RMA

  1. Contact Support
    • Email: support@voxburg.com
    • Phone: Office 855-205-0357 Store 562-536-0581
    • Provide the following details:
      • Product model and serial number
      • Description of the issue
      • Proof of purchase
  2. RMA Approval
    • Once your request is reviewed, a VÖXBURG representative will determine eligibility and issue an RMA number if approved.
    • You will receive an email confirmation with your RMA number and return instructions.
  3. In-store, Packaging and Shipping
    • Securely package the product, including all original accessories, manuals, and packaging materials.
    • Clearly write the RMA number on the outside of the shipping box.
    • Ship to the address provided in the RMA confirmation email. Customers are responsible for shipping costs unless otherwise stated.
    • Local store drop off


Processing and Resolution

  1. Inspection
    • Once received, our team will inspect the product for defects and adherence to the RMA guidelines.
    • If the issue is covered under warranty, VÖXBURG will repair or replace the item at no additional cost.
    • If the item is no longer available you will be contacted to upgrade the part ( customer is responsible to pay the upgrade difference )
  2. Repair/Replacement Timeframe
    • Typical processing time: 7-14 business days from the date of receipt.
    • For more complex repairs or custom configurations, processing time may vary.
  3. Non-Warranty Repairs
    • If the product is not covered under warranty, VÖXBURG will provide a repair quote. The repair process will only proceed upon customer approval.

Important Notes

  1. DOA (Dead on Arrival) Policy
    • Products that arrive DOA must be reported within 14 days of delivery for expedited replacement.
  2. Refunds
    • Refunds are not processed through the RMA system. Please refer to VÖXBURG’s refund and return policy for refund eligibility.
  3. Limitation of Liability
    • VÖXBURG is not liable for any data loss during repair or replacement. Customers are encouraged to back up their data prior to shipping the product.
  4. Shipping Damage
    • VÖXBURG is not responsible for damage during return shipping. Please ensure proper packaging and use a trackable shipping service.

Contact Us

For questions about this RMA policy or assistance with your RMA request, contact us:

  • Email: support@voxburg.com
  • Phone: Office 855-205-0357 Store 562-536-0581
  • Address: 837 W Christopher St H, West Covina, CA 91790

Thank you for choosing VÖXBURG. We value your business and are committed to providing you with the best support for your gaming system.