VÖXBURG POLICIES
Voxburg’s Warranty Information
Voxburg offers a One, Two, and Three-year warranty that covers Parts And Labor*(please read our repair disclaimer)
New Products – 30 Days Store Warranty + Manufacturer Warranty* (if applicable) (Excluding Graphic Cards, CPUs, Motherboards, Power Supplies).
If A Product Is Defective Within 30 Days Of Purchase, We Repair It Or Replace It With a Similar Product Per Our Discretion. After 30 Days, The Customer Must Contact The Manufacturer To Obtain Service Or Repair For The Product (We Will Be Glad To Assist With The Process)
Used/Refurbished Products – 90 Days Store Warranty. If A Product Is Defective Within 90 Days Of Purchase, We Will Repair It Or Replace It With a Similar Product Per Our Discretion. (Excluding Graphic Cards, CPUs, Motherboards) All our in-house Refurbished products are tested thoroughly with a 7-point check. Part Upgrades or Rebuilt PCs – We are not responsible for any damage or incompatibility issues on hardware given to us by a customer. Voxburg holds the right to refuse any work even after payment was completed. A customer liability form will have to be filled out and approved before any services are rendered.
WARRANTY Exceptions
User Damage – Warranty Does Not Cover Damage Or Defects Caused By User (Intentional Or Not). Examples Of User Damage: Physical Damage, Liquid Damage, Overclocking, Improper BIOS Updates, or Modifications. Software – Warranty Does Not Cover Software Issues Caused By User Such As But Not Limited To: Viruses, Malware, Improper Software Installation Or Configuration, and Failed System Updates. Custom Loop PCs: (Hard Tube/Soft Tube) Warranty* Does Not Cover custom PCs with hard loops. However, new custom loop PCs will come with a 1 year Labor warranty*.
RETURNS (NO EXCEPTIONS):
We Strive For Customer Satisfaction, and In Case Of Unexpected Problems, We Try To Offer The Most Reasonable And Fair Solution.
Return Period – 7-Day Return Policy. Items Must Be Returned In Original Condition With All Packaging And Accessories Provided At The Time Of Purchase. No Returns After 7 Days No Exception.
Restocking Fees – 15% Minimum Restocking Fee On All Returns. Shipping Charges Are Non-Refundable. Custom Built PCs – Once The Build Process Starts, But Before Delivery, the Customer Can Cancel The Order With A $100 Cancellation Fee + Shipping Fee.
NO RETURNS ON:
Special Order Parts – Once The Part Is Ordered, It Cannot Be Returned. Custom Loop PCs: (Hard Tube/Soft Tube) No return on any custom water cooling orders or custom 3D printed items.
FEES:
Diagnostic Fee – We Charge A Diagnostic Fee (Starting At $75) For Any Labor Performed Not Covered By Warranty. The Diagnostic Fee Gets Fully Credited Towards Repair Labor If Customer Chooses To Proceed With Repair.
REPAIR DISCLAIMER(S):
It Is the Customer’s Responsibility To Back Up All Existing Data, Software, And Programs Before Leaving The Device For Diagnostics, Service, Or Repair. We Are Not Responsible For The Loss Or Recovery Of Data Or Programs, Or Loss Of Use Of System(S) Arising Out Of Services Or Support Or Any Act Of Omission, Including Negligence, By VOXBURG. Voxburg will not cover any warranty if the system was diagnosed from any 3rd party Repair Service or if the customer attempts any repair or shows any signs of tampering. (NO Exceptions) Parts Used In Repairing Or Servicing Product(S) May Be New, Equivalent-To-New, Or Reconditioned. We Test Device Functionality When We Receive It From The Customer (At Drop-Off). We Will Not Be Held Responsible For Any Functions That Cannot Be Tested At Drop-Off.
Notice of Non-Affiliation and Disclaimer
All product and company names are trademarks TM or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Any product names, logos, brands, and other trademarks or images featured or referred to within VOXBURG website (voxburg.com) and/or on any social media forum are the property of their respective trademark holders. These trademark holders are not affiliated with VOXBURG or its website. These trademark holders do not sponsor or endorse VOXBURG or any of its products or comments.
We declare no affiliation, sponsorship, nor any partnerships with any registered trademarks. VOXBURG and/or voxburg.com stand independently.
Should you have any questions or concerns please contact support at info@voxburg.com
Disclaimer for Voxburg.com
If you require any more information or have any questions about our site's disclaimer, please feel free to contact us by email at info@voxburg.com.
All the information on this website - voxburg.com - is published in good faith and for general information purpose only. VOXBURG does not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on this website (VOXBURG), is strictly at your own risk. VOXBURG will not be liable for any losses and/or damages in connection with the use of our website.
From our website, you can visit other websites by following hyperlinks to such external sites. While we strive to provide only quality links to useful and ethical websites, we have no control over the content and nature of these sites. These links to other websites do not imply a recommendation for all the content found on these sites. Site owners and content may change without notice and may occur before we have the opportunity to remove a link which may have gone 'bad'.
Please be also aware that when you leave our website, other sites may have different privacy policies and terms which are beyond our control.
Please be sure to check the Privacy Policies of these sites as well as their "Terms of Service" before engaging in any business or uploading any information.
Consent:
By using our website, you hereby consent to our disclaimer and agree to its terms.
Update:
Should we update, amend or make any changes to this document, those changes will be prominently posted here.
DISCLAIMER
Last updated October 5, 2022
WEBSITE DISCLAIMER
The information provided by VOXBURG ("we," "us," or "our") on voxburg.com (the "Site") is for general informational purposes only. All information on the Site is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE. YOUR USE OF THE SITE AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE IS SOLELY AT YOUR OWN RISK.
EXTERNAL LINKS DISCLAIMER
The Site may contain (or you may be sent through the Site) links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD-PARTY WEBSITES LINKED THROUGH THE SITE OR ANY WEBSITE OR FEATURE LINKED IN ANY BANNER OR OTHER ADVERTISING. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.