VÖXBURG - Return Merchandise Authorization (RMA) Policy

VÖXBURG Gaming Computers - Return Merchandise Authorization (RMA) Policy

Effective Date: 11/25/2024

Thank you for choosing VÖXBURG. To ensure a seamless RMA process for our pre-built gaming PCs, pre-configured systems, laptops, or workstations, please carefully read the following RMA policy.

RMA Guidelines and Conditions

1. Eligibility for RMA
   
   
• Products eligible for RMA must have been purchased directly from VÖXBURG.
• The product must still be within the warranty period provided at the time of purchase.
• Proof of purchase, such as an original receipt, invoice, or order number is required.
  
  
2. Covered Products
   
   
• Pre-built gaming computers
• Pre-configured systems
• laptops
• Workstations
• Custom Systems
  
  
3. Non-Eligible Cases
   
   
• Physical damage caused by user mishandling, such as drops or liquid spills.
• Unauthorized modifications or repairs by a third party.
• Damage caused by improper usage, such as overclocking beyond system limits.
• Loss of components or accessories originally included in the package.
  
  
4. Warranty Period
   
   
• Standard warranty period: 1 Year from Date of Purchase.
• Extended warranty options (if purchased): Coverage per extended warranty agreement.

How to Request an RMA

1. Contact Support
   
   
• Email: support@voxburg.com
• Phone: Office 855-205-0357 Store 562-536-0581
• Provide the following details:
• Product model and serial number
• Description of the issue
• Proof of purchase
  
  
2. RMA Approval
   
   
• Once your request is reviewed, a VÖXBURG representative will determine eligibility and issue an RMA number if approved.
• You will receive an email confirmation with your RMA number and return instructions.
  
  
3. In-store, Packaging and Shipping
   
   
• Securely package the product, including all original accessories, manuals, and packaging materials.
• Clearly write the RMA number on the outside of the shipping box.
• Ship to the address provided in the RMA confirmation email. Customers are responsible for shipping costs unless otherwise stated.
• Local store drop off

Processing and Resolution

1. Inspection
   
   
• Once received, our team will inspect the product for defects and adherence to the RMA guidelines.
• If the issue is covered under warranty, VÖXBURG will repair or replace the item at no additional cost.
• If the item is no longer available you will be contacted to upgrade the part ( customer is responsible to pay the upgrade difference )
  
  
2. Repair/Replacement Timeframe
   
   
• Typical processing time: 7-14 business days from the date of receipt.
• For more complex repairs or custom configurations, processing time may vary.
  
  
3. Non-Warranty Repairs
   
   
• If the product is not covered under warranty, VÖXBURG will provide a repair quote. The repair process will only proceed upon customer approval.

Important Notes

1. DOA (Dead on Arrival) Policy
   
   
• Products that arrive DOA must be reported within 14 days of delivery for expedited replacement.
  
  
2. Refunds
   
   
• Refunds are not processed through the RMA system. Please refer to VÖXBURG’s refund and return policy for refund eligibility.
  
  
3. Limitation of Liability
   
   
• VÖXBURG is not liable for any data loss during repair or replacement. Customers are encouraged to back up their data prior to shipping the product.
  
  
4. Shipping Damage
   
   
• VÖXBURG is not responsible for damage during return shipping. Please ensure proper packaging and use a trackable shipping service.

Contact Us

For questions about this RMA policy or assistance with your RMA request, contact us:

• Email: support@voxburg.com
• Phone: Office 855-205-0357 Store 562-536-0581
• Address: 12501 Philadelphia St Ste B, Whittier, California 90601

Thank you for choosing VÖXBURG. We value your business and are committed to providing you with the best support for your gaming system.