Warranty & RMA Policy
At VÖXBURG, every system we build is designed to last — and we back that with transparent warranty and RMA support. This page explains how our coverage works, what’s included, and how to request service.
What Sets VÖXBURG Apart
✅ 1-Year EZ RMA (Hassle-Free Support)
If something goes wrong within the first year, VÖXBURG handles the process. No manufacturer runaround. No ticket bouncing.
Can’t bring it to us? No worries.
For the first year, VÖXBURG covers standard return shipping* for eligible warranty repairs—so you’re protected no matter where you are.
✅ 2-Year Labor Coverage
Most builders stop at parts. We don’t.
For two full years, VÖXBURG covers labor related to warranty repairs on eligible systems—saving you time and money long after purchase.
✅ Manufacturer Warranties — Included
Unlike most system builders, VÖXBURG honors and supports all original manufacturer warranties* on components used in your build. That means your parts are protected exactly as intended by the manufacturer, with VÖXBURG helping you navigate the process when needed.
This layered coverage means you’re protected by VÖXBURG first, and manufacturers second—not one or the other.
Warranty Disclaimers & Exclusions
* Some exclusions may apply. Coverage does not include:
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Physical damage, misuse, neglect, liquid damage, or unauthorized modifications
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Damage caused by improper overclocking, power surges, or non-approved accessories
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Normal wear and cosmetic damage that does not affect functionality
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Software-related issues, viruses, or data loss
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Systems or components serviced or altered by a third party without VÖXBURG authorization
Shipping Coverage Disclaimer:
VÖXBURG covers standard ground return shipping for approved warranty repairs during the first year only. Expedited shipping, international shipping, and non-warranty-related returns are not included.
Manufacturer warranty terms, coverage length, and approval are subject to the original manufacturer’s policies. VÖXBURG acts as a facilitator where applicable but does not override manufacturer determinations.
Proof of purchase is required for all warranty and RMA services.
