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● Support terminal online
//
Live from the bench
// Order & repair tracker
Track your build or repair
Enter your ticket number and the last 4 digits of your phone to see exactly where it's at. Black Vault members can check what services they have left.
VXB SUPPORT TERMINAL
Track your
build or repair.
Live status, direct from the bench.
01What do I need to track my order?
Your ticket number and the last 4 digits of the phone number on your ticket.
02How long do repairs take?
Most repairs are done the same day. Bigger jobs, or parts we need to order, take longer, and we'll tell you up front.
03How long does a custom build take?
3–5 business days after payment processing.
04My status hasn't changed. Is that normal?
Some steps, like stress testing or waiting on a part, take a while. If you're worried, call us at (562) 536-0581 and we'll check the bench for you.
05How do I check my Black Vault services?
Tap the Black Vault tab above to see your plan, the services you have left and your quarterly cleanups.