Warranty & RMA Policy

VOXBURG Warranty & ProtectionAt VOXBURG, we don’t believe a warranty should be confusing, slow, or leave you stuck dealing with manufacturers. That’s why we built one of the strongest coverage programs in the industry.What Sets VOXBURG Apart

1-Year EZ RMA (Hassle-Free Support)

If something goes wrong within the first year, VOXBURG handles the process. No manufacturer runaround. No ticket bouncing. Can’t bring it to us? No worries. For the first year, VOXBURG covers standard return shipping* for eligible warranty repairs—so you’re protected no matter where you are.

2-Year Labor Coverage

Most builders stop at parts. We don’t. For two full years, VOXBURG covers labor related to warranty repairs on eligible systems—saving you time and money long after purchase.

Manufacturer Warranties — Included

Unlike most system builders, VOXBURG honors and supports all original manufacturer warranties* on components used in your build. That means your parts are protected exactly as intended by the manufacturer, with VOXBURG helping you navigate the process when needed. This layered coverage means you’re protected by VOXBURG first, and manufacturers second—not one or the other.

RMA Process

Contact Support

Reach out to our support team with your order number and issue description. We'll respond within 24 hours.

Receive RMA Number

Once approved, you'll receive an RMA number and return shipping label via email.

Ship Your Item

Pack your item securely with the RMA number visible and ship it back using the provided label.

Initiate RMA Request

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STATUS: ACTIVE

Warranty Disclaimers & Exclusions

* Some exclusions may apply. Coverage does not include:

Limited Liability

Physical damage, misuse, neglect, liquid damage, or unauthorized modifications

User-OC

Damage caused by improper overclocking, power surges, or non-approved accessories

Proof Required

Proof of purchase is required for all warranty and RMA services.

Warranty Exclusions

Physical Damage

Damage caused by drops, impacts, liquid spills, or physical abuse is not covered under warranty.

Unauthorized Repairs

Products that have been opened, modified, or repaired by unauthorized technicians void the warranty.

Normal Wear & Tear

Cosmetic wear, scratches, fading, or deterioration from normal use is not covered.

Misuse & Abuse

Damage caused by improper overclocking, power surges, or non-approved accessories

Software Issues

Software bugs, compatibility issues, or problems caused by third-party software are not covered.